Privacy Policy

Introduction

Lunar Cable Park ("we", "us", "our", or "Company") operates the lunarcablepark.com website and provides water sports activities and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, in compliance with the General Data Protection Regulation (GDPR) and Spanish data protection laws.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

Data Controller

Company Name: Lunar Cable Park
Address: Ctra. el Pantano, Pol. 12, 04610, Cuevas del Almanzora, Almería, Spain
Contact Email: recepcion@lunarcablepark.com
Phone: +34 665 51 28 73

What Personal Data We Collect

We collect personal data that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and postal address
• Booking Information: Details about your activities, visit dates, and preferences
• Communication Data: Messages, inquiries, and correspondence you send to us
• Technical Data: IP address, browser type, device information, and website usage analytics
• Payment Information: Transaction details (processed securely by payment providers)

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, unless explicitly provided for safety purposes during activities.

How We Use Your Data

We use your personal data for the following purposes:

• To process and fulfill your bookings and activities
• To respond to your inquiries and provide customer support
• To send you information about our activities, special offers, and updates (with your consent)
• To ensure the safety and security of our visitors and facilities
• To comply with legal obligations and regulations
• To improve our website, services, and user experience
• To prevent fraud and protect against misuse of our services

Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Contract Performance: To fulfill your booking and activity agreements
• Legal Obligation: To comply with Spanish and European data protection laws
• Consent: For marketing communications and optional data uses
• Legitimate Interest: To improve our services, prevent fraud, and protect our operations

Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the services you requested (booking data retained for 5 years for legal/accounting purposes)
• Comply with Spanish tax and legal requirements
• Address any disputes or complaints

After this period, we securely delete your personal data unless we have a legal obligation to retain it longer.

Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: You can request a copy of your personal data that we hold
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your data under certain circumstances
• Right to Restrict Processing: You can request limitation of how we use your data
• Right to Data Portability: You can request your data in a structured format
• Right to Object: You can object to certain processing activities
• Right to Withdraw Consent: You can withdraw marketing consent at any time

To exercise any of these rights, contact us at recepcion@lunarcablepark.com with your request.

Data Sharing & Recipients

We do not sell or trade your personal data. We may share your data only with:

• Our staff members who need it to fulfill your booking
• Trusted payment processors for secure transaction handling
• Law enforcement or governmental agencies when legally required
• Service providers helping us operate our website and services

Cookies & Tracking Technologies

Our website uses cookies to enhance your experience. When you visit our website, you will be shown a cookie consent banner allowing you to accept or decline non-essential cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how you use our site (subject to your consent via our consent banner)
• Marketing Cookies: Used to deliver relevant content and offers (subject to your consent via our consent banner)

You can control cookie preferences through your browser settings at any time. Declining non-essential cookies will not affect your ability to use our services.

Children's Privacy

Lunar Cable Park offers activities for children and young people, including our Kids Club and school group programs. We are committed to protecting the privacy of minors.

• We do not knowingly collect personal data from children under 14 years of age without verifiable parental or guardian consent.
• When we collect data from children under 14, we ensure that parents or legal guardians provide explicit consent.
• Parents, guardians, or the children themselves (upon reaching 14) may contact us to request the deletion of a minor's personal data at any time.
• For any questions regarding a child's personal data, please contact us at recepcion@lunarcablepark.com

This policy complies with the Spanish Data Protection Law (LOPDGDD), which sets the age of digital consent at 14 years.

International Data Transfers

Some of our service providers and tools are located outside the European Union/European Economic Area (EU/EEA). When we transfer your personal data outside the EU/EEA, we implement appropriate safeguards to ensure your data remains protected under GDPR standards.

• Analytics Services: We use analytics tools (such as Google Analytics) to understand how users interact with our website. Google operates under the EU-US Data Privacy Framework and Standard Contractual Clauses to ensure GDPR-compliant data transfers.
• Payment Processors: Payment information is processed by secure payment providers who comply with international data protection standards.
• Cloud Services: We may use cloud hosting providers located outside the EU/EEA, all of which have committed to maintaining GDPR compliance through appropriate transfer mechanisms.

By using our services, you consent to the transfer of your personal data as described in this section.

Third-Party Links & External Services

Our website may contain links to external third-party websites and services, including:

• Social media platforms (Facebook, Instagram, YouTube, TikTok)
• WhatsApp for direct messaging and customer support
• Taiga booking and reservation systems
• Partner websites and accommodation providers

When you click on links to these external websites or use these third-party services, you are leaving our website and your data will be subject to their own privacy policies. We are not responsible for the privacy practices of third-party websites or services. We strongly encourage you to review the privacy policies of any external websites before providing your personal data to them.

WhatsApp: When you contact us via WhatsApp, your messages are processed by Meta Platforms, Inc. (the parent company of WhatsApp) and are subject to their privacy policy. We recommend reviewing their privacy practices before using this communication channel.

Photography & Video Recording

Lunar Cable Park may take photographs and videos during events, activities, and visitor sessions for various purposes:

• Documentation and records of activities and events
• Marketing, promotional materials, and social media content
• Website and advertising use
• Training and quality improvement purposes

Your Rights: You have the right to:

• Request not to be photographed or videoed during your visit
• Request deletion of photos or videos in which you or your child appears
• Opt out of the use of your image in marketing and promotional materials

Separate consent is obtained for the marketing and commercial use of images. Please inform our staff at the time of your visit if you do not wish to be photographed, or contact us at recepcion@lunarcablepark.com to request image removal or clarify your preferences.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for data transmission
• Secure password storage and authentication
• Limited access to personal data by authorized personnel
• Regular security audits and updates

However, no method of internet transmission is 100% secure. We cannot guarantee absolute security of your data.

Data Breach Notification

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities without undue delay, as required by GDPR.

Supervisory Authority & Complaints

Under GDPR and Spanish data protection law, you have the right to lodge a complaint with the competent data protection authority if you believe we have violated your rights. In Spain, the competent supervisory authority is:

Filing a complaint with the supervisory authority does not prevent you from seeking other legal remedies or exercising your rights with us directly.

Data Subject Rights Requests

To submit a request to access, modify, or delete your personal data, please contact:

We will respond to your request within 30 days of receipt, as required by GDPR.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this policy. Your continued use of our website and services constitutes your acceptance of the updated Privacy Policy.